Talk to a person
There is one of us, so replies take a day or two — but they come from the person who wrote the code.
For a bug, the fastest possible message includes your username, the URL the badge is installed on, and what your browser console said. That usually turns a three-email thread into one.
Refunds
Pro isn't what you expected? Email within 14 days of buying and it's refunded. No form, no questions, no attempt to talk you out of it.
Before you write
The FAQ answers most of it — installation, performance, privacy, SEO, changing your handle, and what happens to your badges if this site ever goes away.
Account and data requests
To delete your account and your public hub, email from the address you signed in with and say so. Your profile is removed and the badges on your sites go quiet — they render nothing rather than breaking the page.